As a retail business, your day to day operations will most likely contain conversations with a huge number of people, from different areas, and often in different sections of the supply chain. For all parts of the retail machine to be working in unison, communication has to be conducted via reliable channels and at the highest quality possible.
We have previously written extensively about how video conferencing is shaping the retail industry, but what will the future of consumerism look like? With artificial intelligence, smart advertising, augmented reality and, of course, video conferencing technology, there are many new methods for making the retail experience more exciting for the customer.
Customer experience is key – a well-known phrase in the retail sector. How does a company create the best customer experience? Through dedicated training. Thorough training of employees is the key to achieving the best levels of customer service, and there are numerous ways employees can be trained to be more effective within their role.