ICE is changing the way the corporate world interacts – with ever more weight being put on video as a service and conferencing in the cloud, can businesses afford not to migrate? This final blog in our VaaS series looks at the ease with which moving an on-premise video conferencing strategy to the cloud, how quickly ICE can be implemented and why it is the best choice for the workplace of the future.
If you have read from the start of this series, you will have learned the advantages of video conferencing as a service (VaaS) and understand the multitude of benefits our ICE platform can give you. Now, let’s discuss migrating to ICE.
Changing an on-premise video conferencing infrastructure to a cloud-based solution may appear to be a difficult task, with updates, training and potential loss of productivity among the issues commonly raised by our customers. Although these issues are valid with some cloud-based service providers, Videocall’s ICE was designed with simplicity in mind.
Your current business operations take place as part of an overall infrastructure defined by the very specific needs of not just your industry but your company as an individual entity. Migrating your current video conferencing to Videocall’s ICE platform involves a few key elements to help us give you the right service for your needs. These include:
- Consultancy and Project Management: Every customer who signs up for an ICE deployment is given a specific and individual service. We engage with our customers at every stage to ensure their needs are met before the installation takes place. Most businesses will themselves create a migration strategy to help them assess any potential issues or queries, however our detailed service level agreements (SLAs) act as a strategy of their own. With extensive details about things such as expected performance and the overall aim of implementing video conferencing, ICE is a bespoke solution intended to work alongside current workflows. Your project is also managed by an expert who understands the mission-critical aspects of your business and your video deployment as a whole, giving you greater clarity and a point of contact for the entirety of the migration process.
- Design, Training and Adoption: Working closely with our customers to ensure onboarding is as efficient as possible sets us apart from alternative VaaS providers. As opposed to others, we offer more than just a room; ICE is a fully managed service from the start. The design of your deployment is tailored to your operational needs and, due to high levels of inoperability, we can ensure integration with Skype for Business, Microsoft Outlook and all video enabled endpoints. This means that employees can utilise programs they already know how to use, negating the need for training and encouraging quick adoption from workers at every level. We offer training for Skype for Business users so they can understand immediately how it works and therefore remain at optimal levels of productivity.
- Installation: You may think that installing an entirely new cloud-based infrastructure will disrupt a business’ operations in a physical sense as well as technical. However, because deployments take place virtually over our server, there is no need to install any hardware, and all software will automatically be integrated with the ICE platform. Our aim is to employ our expertise to minimise and, more often than not, negate any change to daily workflow throughout the process.
- Room and System Integration: As we have previously mentioned, one of the most important aspects of ICE, and one that defines us as ahead of the curve, is interoperability. Video conferencing migration will always be difficult if an existing infrastructure has to change, particularly in terms of connectivity with outside parties. ICE bridges the gap between the starting location of the meeting and the attendees’ endpoints; this means that any existing conference rooms or telepresence suites can be utilised in the same way, but with improved functionality and features.
- Network Integration: This is the aspect that companies consider the most difficult with their migration strategy. There are many questions that need to be answered to ensure the same usability as their previous video conferencing incarnation; will my applications run on the cloud? Will I notice a reduced service in the interim stage? What is the actual technology behind a migration? The short answer is: you won’t notice a thing. ICE works by creating a quality of service (QoS) which specifies and optimises a certain amount of network space to run video conferencing without noticing latency in other applications or programs. Installing an ICE port is as simple as configuring current technology, which is all done on-site by an expert engineer – no reduced service and no downtime.
Any issues that may arise are defined and detailed in your service level agreement, with every stage of the process explained, giving you utmost understanding of how your migration will take place.
Quality Service from Consultation to Outcome
Videocall’s ICE service is a forward-thinking platform designed to incorporate your existing workflow and infrastructure with vastly improved functionality. The most common apprehensions surrounding cloud migration are simply not a problem for ICE. Videocall will map out your requirements, analyse your current on-premise architecture, define your most-used functions and applications, and help focus end user adoption so teams are prepared for the change.
During our VaaS blog series, we have delved into video as a service and defined its purpose, its advantages and risks. Moreover, we have de-risked the worries, shown how it can integrate with Skype for Business and the benefits of Videocall’s ICE platform.
If you have any further questions about ICE or how we can help develop collaboration in your business, speak to us today or fill in your details.